Terms & Conditions

Shorire Hair Terms and Conditions

Welcome to Shorire Hair. By accessing or using our website (Shorire.com) and services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to any part of these terms, please refrain from using our website. These terms are governed by applicable copyright and trademark laws, as well as local regulations.


1. General Overview

The content, tools, and services provided on Shorire.com are available for your use under the conditions outlined in this document. These terms apply to all visitors and users of the website. By engaging with Shorire Hair, you accept these terms as a binding agreement.


2. Disclaimer

All materials and information on the Shorire Hair website are provided "as is" without warranties of any kind, either express or implied. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement of intellectual property rights. Shorire Hair is not responsible for any inaccuracies, delays, or omissions on the website and assumes no liability for external costs or damages unrelated to direct transactions through our website.


3. Placing an Order

When placing an order, you confirm that:

  • All details provided are accurate and personal to you.

  • You accept these terms, including the finality of the sale, once an order is processed.


4. Pre-Order Items

Pre-order items are products specifically made or sourced based on your order. These items undergo a customisation period of 2-3 weeks. After the customisation is complete, the selected shipping method (e.g., next-day delivery) will apply. Pre-order items cannot be cancelled, modified, or refunded once processing begins. However, if we agree to cancel your pre-order at our discretion, a fee may be applied based on individual circumstances.


5. Delivery Policy

Shorire Hair works with trusted couriers, including Royal Mail, Evri, and UPS, to ensure the secure and timely delivery of your products. While we strive to meet estimated delivery times, occasional delays may occur due to external factors beyond our control.

  • Processing Timeline: Orders are processed the evening they are placed and cannot be amended after processing begins.

  • Tracking Information: Shipping confirmation and tracking details will be sent via email once your order is dispatched.

  • Delivery Issues: In cases of damage or loss during transit, please contact the courier directly. If additional assistance is required, notify us within 14 days of the expected delivery date.


6. Returns and Refunds

Our returns policy is designed to maintain the highest standards of quality and customer satisfaction.

  • Eligibility for Returns:

    • Returns must be authorised and sent to the specified returns address provided by Shorire Hair.

    • Items must be returned within 14 days of receipt, in their original, unused condition. Any alterations, including opened packaging, cut seals, or modified hair, will void return eligibility.

    • Hair products (e.g., wigs, closures, and frontals) cannot be returned if opened or altered in any way.

  • Defective Items: If a product is defective, contact us immediately. We will investigate and, if confirmed defective, offer a replacement or refund.

  • Refunds and Store Credit: Postage fees are non-refundable. Approved refunds will be processed to the original payment method, and store credit may be issued upon request. Store credit for returned items will remain valid for 12 months.


7. Payment Options

We accept major credit and debit cards as well as Klarna payments. Klarna’s payment terms are subject to their policies, ensuring a secure and flexible payment experience. By selecting Klarna, you consent to the necessary sharing of your personal information to facilitate the transaction.

For further information about Klarna, please refer to the following resources:

These links provide details on how Klarna handles your personal data, their terms for payments, and additional customer service options. Klarna ensures compliance with all applicable data protection laws.


8. Accuracy and Revisions

While we endeavour to provide accurate descriptions and information on our website, errors may occur.

  • Product images and colours displayed may vary slightly due to individual screen settings.

  • Measurements and descriptions are approximate, and slight variations may exist.

  • Shorire Hair reserves the right to correct errors and update content without prior notice.

Changes will not affect orders that have already been dispatched.


9. Intellectual Property and Contributions

By submitting reviews, photos, or any content to Shorire Hair, you grant us a perpetual, royalty-free licence to use, reproduce, and distribute your contributions for promotional purposes. Content must comply with all applicable laws and must not infringe on third-party rights.


10. Limitations of Liability

Shorire Hair is not responsible for indirect or consequential damages arising from your use of the website or services. Certain jurisdictions may not allow such exclusions, so these limitations may not apply to you.


11. Modifications to Terms and Services

Shorire Hair reserves the right to modify these Terms and Conditions at any time. Changes will be posted on this page, and your continued use of the website constitutes acceptance of any updates.


Contact Information

For questions or support, please reach out to us at:

  • Email: Info@shorire.com

  • WhatsApp Chat: +447874160087

Thank you for choosing Shorire Hair.